Month: January 2017

Mortgage Process Outsourcing is the new mantra for Indian IT and BPO companies, who expect to double their revenues from this source to $316 million this year from $158 million in 2009, according to a report by HfS.

Regulators in the US are tightening the mortgage verification process, and the BFSI sector has spotted the merit in outsourcing mortgage processing services, ranging from loan verification, underwriting services, documentation for claims and counter claims, and foreclosure services. Banks and mortgage companies want to outsource documentation to third-party Indian IT/BPO vendors, so that they can focus on their core business.

The move offers significant cost benefits and is driven by the need to manage deteriorating portfolios. Vendors are expected to provide either the platform or platform enhancements. Infosys, TCS, Accenture, Cognizant, and Wipro reportedly have capabilities in mortgage processing. The Infosys BPO has a 400-member strong team providing mortgage services to its clients. Accenture acquired Zenta, a residential and commercial mortgage services provider, while Cognizant bought the India operations of Core Logica in 2011 to strengthen its mortgage service capabilities. With the acquisition of mortgage solutions provider South Gallagher Financial Systems in 2008, Wipro equipped itself for mortgage process outsourcing delivery.

Ask Datatech is ISO 9001:2008 certified company and providing a full service back office data entry in India service provider that offers quality back office work from highly skilled and experience professionals in the industry. Ask Datatech is located in Ahmedabad, Gujarat, India; however, we also have a variety of other branches around the globe is the UK, Australia and the United States. Our highly skilled professional team can provide you with full service back office outsourcing work in the areas of Data Entry services, Magento, Ecommerce , WooCommerce, Shopify, BigCommerce products Data Entry Services, Data Processing Services, Form Processing, Online and Offline Data Entry services, Scanning, Web Scraping, Web Research Services.

In addition to cost efficiencies, analytics capabilities are being viewed as key differentiators among Indian vendors.

Read More..

US President-elect Donald Trump has warned companies they will face “consequences” for outsourcing jobs abroad, as he announced a deal to keep about 1,000 jobs in the United States rather than move them to Mexico.

Donald Trump says companies leaving US will face ‘consequences’ – despite Carrier still outsourcing more than he ‘saved’

US President-elect Donald Trump campaigned fiercely over the last 18 months, pitching for several things, including a re-write of the US immigration policy and bringing back jobs lost to outsourcing. This has a direct bearing on Indian IT.

The Indian IT industry makes about 60 per cent of its $100 billion plus revenue from the US — through the jobs outsourced by companies in America. Also, if reforms in the H-1B system see minimum wages going up for foreign workers, Indian IT companies may have to shell out higher wages.

Had Clinton, made it to the White House, things would have looked better for the sector. She supported an automatic green card for foreign students who earned a STEM (Science, technology, engineering and Mathematics) degree at a US university. These students could have been employed by Indian IT companies for offshore positions; it is the lack of required skills among IT professionals in the US that forces them to take people from India to work offshore on H-1 B visas.

Multiple challenges
The Indian IT sector is already facing multiple challenges — from a shrinking pie for its traditional services business, and increasing competition to narrowing margins.

Industry body Nasscom is all set to revise growth for the sector down to single digits in 2016-17. Now, if companies in the US are forced to limit outsourcing, there may be a bigger risk for these companies. During his campaign, Trump warned companies of a 35 per cent tax if they “fire their workers, move to another country and ship their products back to the US”.

However, given the large contribution of the Indian IT industry to the US economy through taxes, and CSR contributions, Trump may not come down too heavily.

A lot of Trump’s extreme thoughts are unlikely to see light of the day. “These could also be election-related rhetoric; we have seen this in the past, too. However, it for sure increases the uncertainty in the market for companies…,” says Arup Roy, Research Director, Gartner.

American companies may cut back on their discretionary spends because of uncertainty in the business. Already, with low interest rates and poor business sentiment, IT spends by US companies, especially in the financial services space, have fallen in the last few quarters.

The other risk is that more countries may get protectionist now, says Pareekh Jain, Research Vice President (Engineering Services), HFS Research. Last week, for instance, the UK increased the salary threshold for visas to discourage entry-level immigration.

Switzerland has not increased the quota for highly skilled workers in 2016 after reducing it in the previous year. So, Indian IT companies may have to do some local hiring, he adds. TCS has already reduced its visa filings this year and has indicated the desire to do local hiring in all markets it operates in, including the US.

The big five Indian IT companies may be more successful in being able to get the necessary talent as they have been spending on brand building in the US too. Infosys, TCS, HCL Technologies and Wipro have also been spending on several CSR initiatives in the US.

Cost increase
Though most industry experts say that Indian companies may see their wage costs go up with local hiring, the industry is in denial.

A Nasscom report says that the industry pays equal wages to US nationals as well as Indians on H1B visas. In 2013, while a US citizen was paid about $81,447 a year for his work, an H1B visa holder was paid $81,022, with an additional $15,000 on visa and ticket costs for the individual and his spouse/family. It adds that it is talent shortage that makes US companies hire from India. Nasscom quotes a report that shows 46 per cent of openings in STEM jobs go unfilled for more than a month in the US.

Read More..